Privacy Policy

Last updated: 27 May 2026

Replix Captions ("we", "us") is operated by SSKTECHY, a sole proprietorship of Sai Santosh Kumar. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using the service, you agree to this policy.

Information we collect

• Account information: email address and sign-in identifiers when you use magic-link authentication.
• Content you provide: videos and audio you upload, generated transcripts, caption edits, and exported files.
• Usage and technical data: credits used, export status, approximate timestamps, and basic logs needed to run and secure the service (for example IP address and browser type).
• Cookies and local storage: session cookies for sign-in, and local storage for editor drafts and a device fingerprint hash used for abuse prevention on the landing page.
• Payment information: we do not store full card details. Payments are handled by Razorpay; we receive confirmation and billing metadata needed for your account.
• Support communications: information you send through our support form or email, including optional screenshot attachments you upload with a support request.

How we use information

We use personal information to:

• Provide transcription, caption editing, and video export.
• Authenticate you, manage your account, and apply usage limits or credits.
• Process payments and respond to billing or refund requests.
• Operate, maintain, and improve the service, including troubleshooting and abuse prevention.
• Communicate with you about the service, security, or support requests.

We do not use your uploads to train third-party or our own machine-learning models.

How we share information

We do not sell your personal information. We share information only as needed to run the service, with companies that process data on our behalf under contract-like obligations (service providers / subprocessors), including:

• Supabase: authentication and account database.
• Cloudflare R2: temporary media storage during upload and processing.
• Sarvam AI, Groq, ElevenLabs, OpenAI: speech and language processing for transcription and caption generation.
• Razorpay: payment processing.
• Resend: transactional email delivery (sign-in links).
• Tally: support form hosting; optional screenshot attachments are stored on Tally's servers (EU) until the ticket is resolved.

We may add or change service providers as the product evolves. We will update this policy when we materially change how personal information is shared.

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets (with notice where appropriate).

International transfers

Our service providers may process or store data in countries other than where you live (including outside India). Where required, we take reasonable steps designed to protect your information in line with applicable law, including India's Digital Personal Data Protection Act, 2023 (DPDP).

Data retention

• Raw uploads: cloud copy removed as soon as processing starts; local working files cleared within a few hours.
• Exports: available for download for a limited time (typically a few hours) unless you save them sooner.
• Account data: kept while your account is active and for a limited period afterward for legal, security, or billing purposes.
• Support messages: kept as long as needed to handle your request and maintain a reasonable support history. Screenshot attachments are deleted when the support ticket is resolved.

Security

We use technical and organizational measures appropriate for a beta SaaS product, including encrypted transport (HTTPS) and access controls. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights and choices

Depending on applicable law (including DPDP in India), you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Withdraw consent where processing is consent-based, subject to legal or contractual limits.
• Lodge a complaint with the relevant data protection authority.

To request access, correction, or deletion, email hello@ssktechy.com or use our support form. We typically respond within 24 to 48 hours.

Data breach notification: In the event of a personal data breach that affects your rights or safety, we will notify you and, where required, the Data Protection Board of India within 72 hours of becoming aware of the breach, as required under India's Digital Personal Data Protection Act, 2023.

Children

The service is not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use after changes means you accept the updated policy where permitted by law.

Contact

Data fiduciary / operator: SSKTECHY (proprietor: Sai Santosh Kumar)
Email: hello@ssktechy.com
Support: contact form