Refund Policy

Last updated: 27 May 2026

This policy applies to paid access on Replix Captions, including monthly subscriptions. It supplements our Terms of Service.

Subscription refunds

You may request a refund of your monthly subscription fee within 7 days of your first charge if you have used fewer than 3 credits in that billing cycle. The exact amount refunded is the subscription fee you paid for that cycle.

Refunds apply to the first billing cycle only unless we agree otherwise in writing. Subsequent monthly charges are generally non-refundable once the billing cycle has started, except where required by law.

Cancellation

You may cancel your subscription at any time. Cancellation stops future billing. Access continues until the end of the current paid period. Cancellation alone does not trigger a refund for the current period.

If you cancel and later resubscribe, founding-member pricing may no longer be available.

Discretionary refunds

We may refund charges at our discretion for duplicate payments, technical failures that prevented you from using the service, or other exceptional cases.

How to request a refund

Use our support form or email hello@ssktechy.com with the email on your account and your payment receipt or transaction reference.

Processing

Approved refunds are returned to your original payment method via our payment processor, typically within 5 to 7 business days. Timing may vary depending on your bank or card issuer.

Non-refundable cases